Privacy Policy

This Privacy Policy explains how Mayosana collects, uses, discloses and safeguards personal information when you visit our website, use our services, or interact with our platform features (including AI-assisted requirement capture and project delivery dashboards).

Information we collect

• Contact and identity data: name, email, company name, role, phone number (if provided).
• Project and workspace data: requirements, documents, messages, tickets, attachments and other information you submit to run delivery.
• Usage data: pages viewed, features used, device and browser information, approximate location, timestamps and diagnostic logs.
• Cookies and similar technologies: to keep sessions working, remember preferences, and understand usage.

How we use information

• Provide and improve services: operate the site, deliver platform features, respond to requests, and improve quality and reliability.
• Security: prevent abuse, detect fraud, and protect accounts and data.
• Communications: send service messages (e.g., project updates, invoices, password resets) and respond to support inquiries.
• Compliance: meet legal obligations and enforce our terms.

AI features and training

We may process the text and files you provide to generate structured outputs such as briefs, scope documents, and delivery artifacts. We do not use your confidential project content to train shared public models in a way that would expose your data to other customers. Where we rely on third-party AI providers, we configure usage to limit retention and use of data where available, and we apply contractual safeguards where appropriate.

How we share information

• Service providers: hosting, analytics, email delivery, payment processing and AI infrastructure providers, under appropriate agreements.
• Legal and safety: when required to comply with law, protect rights, investigate fraud, or respond to lawful requests.
• Business transfers: if we undergo a merger, acquisition or sale of assets, information may be transferred as part of that transaction.

Data retention

We retain information for as long as needed to provide services, meet contractual and legal obligations, resolve disputes, and enforce agreements. You may request deletion of account data subject to applicable law and legitimate business needs (for example, invoices and audit logs).

Your choices and rights

• Access and updates: you can update certain account details within the platform (where available) or by contacting us.
• Marketing: you can opt out of non-essential marketing messages.
• Cookies: your browser may allow you to manage cookies; disabling some cookies may affect site functionality.

Security

We use reasonable administrative, technical and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International processing

We may process information in countries where we or our service providers operate. When we transfer information, we take steps intended to ensure appropriate protections are in place.

Contact

For privacy questions or requests, contact us at info@mayosana.com.